It is important to get a complete record of your home before the re-piping begins. Many homeowners have experienced damage and have sageWater typically denies any responsibility, and often claims the damage existed before they did the work. This has occurred with cabinets, doors, flooring and appliances. Damage to property has occurred in areas marked as green zone (not used/entered by sageWater staff). It is important to have a record of your home before any damage is done. Hopefully, you will not experience any issues in your home, but being prepared in case something goes wrong is an important part of being ready.
If something changes after your re-piping, having data to help you say definitively that your water or heating was working better before the work is done can help guide your plumbers to adjusting your systems to the way they were before the re-piping.
Our testing guide will help you with this preparation step. View the guide
Have these routes marked with a pen/permanent marker, and then make duplicates to post around your home with notices that they need to contact you before deviating from that plan and/or before moving any items that were previously in the “green” zone. Put your cellphone number on the notices so they can easily reach you.
Ensure all the open spaces are covered with plastic (especially if you have small pets) – including behind the toilets, behind any appliances that are left pulled out.
Test the drywall for moisture before allowing them to paint. Painting over wet drywall seals moisture into the walls which can lead to mold and mildew problems. Painting on wet drywall also makes it harder for the paint to adhere causing cosmetic issues. If you do not have a moisture meter, please email us to use ours, or to have us check the dryness for you.
Especially note where the drywall/ceiling has been removed since these are the areas where the pipes will be/are and could need attention in the future if there are any leaks or plumbing issues. Take pictures each day of the checklist on your door to note the work that has been done…and then verify it has been done.
Check that all areas have been done, including and especially during the drywall replacement stage.
Thoroughly go through your unit and check EVERYTHING before you move any of your belongings back and especially before you sign off on the work. If you are not signing off at the signoff meeting, write that on the checklist and take a picture of it. They are removing those checklists despite final work not having been approved by owner.
Consider waiting at least a week after the re-pipe company has labeled the project as “substantially complete” before signing off. Often problems with plumbing or work that is not in plain sight isn’t noticed for many days after completion.